Implementation and Training
Training for Success
Even the best technology is bound to fail if it isn't embraced by its target users. At Megamation, we believe the best way to get managers and workers to support a new solution is by ensuring they fully understand how to use the technology to achieve better outcomes and make their jobs easier.
To help ensure the success of your DirectLine implementation, we created an implementation and training model grounded in the principles of adult learning and which incorporates proven knowledge delivery strategies. Online instruction is supported with online training on demand while extended support hours ensure users get the help they need when they need it.
This leading-edge model, designed specifically for employees working in a facilities environment, includes the following key components:
Through the DirectLine 800 support centre, your staff can “shadow” a user and view the application with the end user. The DirectLine support team can also train users in a live system viewing the same application and recreating any situation encountered by the end user. This is particularly helpful for users who need to review a real world scenario and job-specific exercises.
We provide unlimited training, allowing new or existing employees to learn new job functions, a newly added module, or review a particular module they may be having problems with. Having access to unlimited training means employees can train as often they need at any time during support hours. Training hours are scheduled according to users’ requirements, from a single hour-long session to multiple sessions.
A DirectLine Account Manager will work closely with you to create a detailed implementation plan specifying timelines and goals. Together, you and your DirectLine Account Manager will identify training requirements and incorporate these into the implementation plan.
Identification of Best Practices and Processes
Once you’ve set down your training requirements, timelines, and goals, our DirectLine Implementation Team will guide you in analyzing and identifying the best practices to be used for implementing DirectLine in your organization.
During this critical stage, we will help you define the process behaviours needed for each user group and which tasks are needed for specific job requirements.
Train the Champion
Megamation will conduct on-site training for the DirectLine champion in each location. This training can occur in conjunction with the implementation planning process.
Training and Reference Manuals
As DirectLine users, you and your team will have access to online reference manuals and field-based help, allowing you to review this material at your own pace. Our training manuals walk users through a specific function, such as adding a new piece of equipment to be followed in a test database. To improve knowledge transfer and retention, we designed our training manuals to address the learning needs and work processes of each particular user group.
As an ongoing part of the training process, Megamation Support helps users through all stages of implementation. We provide one-on-one training as well as consulting services via the Internet.
Annual Business Review
We perform a yearly Business Review where we analyze the implementation process and revisit the goals, milestones and critical success factors.